Terms & Conditions

Terms & Conditions

Before proceeding it’s important that you read the following Terms and Conditions of Sale carefully. These conditions are the basis upon which bookings are accepted. If you do not agree with the following Terms and Conditions of Sale then please do not proceed with your booking.

Conditions of Entry

WOMADelaide is a member of Live Performances Australia (LPA) and adheres to its Code of Practice for ticketing of live events. Entry to and attendance at the festival is also in accordance with the terms and conditions of the WOMADelaide festival.

For the comfort and safety of all patrons, the following Conditions of Entry apply to all persons entering WOMADelaide. Patrons who do not comply will not be permitted entry.

Wristbands must be attached to your wrist prior to entering the gate and worn for the duration of your ticket. 

WOMADelaide reserves the right to deny admission to any person whose Wristband have been removed, tampered with, counterfeited, or duplicated. Under any of these circumstances the Wristband will be rendered invalid and will not be replaced.

Tickets that have been purchased or obtained through illegal means will be refused entry to the event and PROVIDED to SA Police.

There will be no refund on any unused portion of tickets if you or your guest are of necessity asked by Event Security or management to leave, or if you decide not to attend any part of the event.

In line with our standard ticketing terms and conditions, management reserves the right to refuse entry to the holder of tickets that have been on-sold without our permission.

The event will proceed regardless of weather conditions.

WOMADelaide has the right to amend the published schedule of performances, running times or any other aspect of the event. Refunds will not be given for line up alterations/changes.

Authorised persons reserve the right to inspect possessions at time of entry to the festival site and at any time while the ticketholder is in the festival site.

Patrons are prohibited from bringing glass, high back chairs, large & oversized umbrellas, animals (except registered assistance and companion animals), alcohol, illegal substances, fireworks, knives, weapons, professional cameras (anything with a detachable lens), and tents.

Audio or visual recordings of the event and performers are prohibited. Still cameras (not professional) are permitted but images may only be used for private purposes, not for sale.

Professional cameras including drones cannot enter without written consent of WOMADelaide management.

Upon entry ticket holder’s property will be searched for the above prohibited items by security. Prohibited items will be confiscated, these items will not be returned, replaced or reimbursed and may be passed onto SAPOL.

It is a condition of the liquor licence for the event that after midnight all people under the age of 18 are in the supervision of an adult.

Purchasing alcohol for a minor is illegal. Underage drinkers will be ejected from the event and dealt with by SAPOL.

No unauthorised performances, busking, protesting, fundraising or flyering are allowed on the festival site. Protesters with materials around the entrance to or within the site are not permitted. Groups of protesters gathering in an area around the site, deemed to interfere with the public’s reasonable enjoyment or entrance to the festival site is not permitted.

Flags, banners or signs of an unauthorised promotional, commercial, political, religious or offensive nature are not permitted.

A person must not, while within the site, obstruct or interfere with the conduct of WOMADelaide or the reasonable enjoyment of the Festival by the patrons and participating artists in attendance.

Approved WOMADelaide authorised persons reserves the right to refuse admission or eject from the site any person behaving in a threatening or inappropriate manner (aggressive, riotous, abusive, or insulting actions) towards other patrons or event staff.

Only low ‘beach chairs’ are allowed on site and are to be used at the outer edges of the playing arenas. Standard height chairs will be confiscated at the gates. Unless a pre-approved exemption has been authorised.

No tents designed for camping are permitted on site. Only pop up sun shades can be used and must be erected so as to not block pathways or views of the stages for other patrons.

No belongings including sunshades, chairs, blankets can be left in the park overnight – All items brought in each day MUST be taken home with you when you leave each evening. Any items left in the park overnight will be removed and donated to charity. This is a requirement of the agreement for the use of Botanic Park, to ensure a safe environment and as courtesy to fellow festivalgoers.

Tree climbing or damage to the Botanic Gardens is not permitted, as part of the festival’s agreement for use of Botanic Park.

Any structure deemed too large will be taken down by festival staff.

WOMADelaide takes no responsibility for lost property.

Any non-biodegradable packaging brought to site must be taken home at the end of each day.

No person shall interfere with plants, water fixtures or any other installation within the festival site.

Strobe effects may be used in performances and MCs will notify patrons before the show with a strobe warning.  

Patrons entering this site expressly consents to the recording and use of its image and/or voice (“Likeness”) for the purposes of worldwide commercial exploitation of its Likeness by WOMADelaide Foundation or any entity authorised by WOMADelaide Foundation, in any form WOMADelaide may decide to approve and without any payment or compensation to the patron. The recording of the patron’s Likeness may be undertaken using a variety of methods, including by television cameras and photography.

Conditions of Entry

Providing correct contact details is a condition of sale. This also applies to complimentary tickets and staff tickets. If people are unwilling to provide their contact details, they will be refused entry.

Your wristband is your access to the festival. Every wristband is uniquely identified, linking the pre-purchased ticket back to the purchaser. You CANNOT share your wristband. Multi day tickets come in the form of one wristband which gains you entry and exit over the selected festival days. Once a wristband has been removed it becomes void.

The event organiser reserves the right to change the line-up, program, and/or playing schedule without notice.

WOMADelaide does not offer a ticket resale facility. Tickets purchased via unauthorised third-party sellers may not be valid, the ticket may be cancelled without a refund and the bearer of the ticket may be refused admission.

Pricing and Payment Methods

Purchases can be made online, or during the event (unless sold out prior). If you do not have access to a computer please call our office on 1300 496 623 Mon – Fri between 10 – 4pm Except during the festival. The phone room is not operational throughout the festival dates.

We accept VISA and Mastercard, debit cards, but not American Express or Diners.

Advertised ticket prices are in $AUD and includes GST where applicable. Prices do not include administration, postage or bank credit card charges.

WOMADelaide is cashless - No cash sales will be accepted.

FEES & CHARGES - Advertised prices are exclusive of fees. The only payment form accepted is credit card whereby a Service Fee is calculated on the value of your purchase. There will also be a postage fee on each order.

The fee covered costs associated with “end-to-end service delivery” for the venue and partners, which includes the system the ticket is bought through, as well as customer service and staffing at the event.

Concession Categories and Companion Cards

The following card holders are entitled to concession price tickets

Full-time Student Card

Australian Pensioner Card

Centrelink Health Care Card

Veteran Card (Department of Veterans’ Affairs)

YHA Members

Please bring valid proof of Concession to the event as you may be required to show this at the gates.

Seniors Card holders are not eligible for Concession prices.

The WOMADelaide Foundation is a participant of the National Companion Card scheme, offering disabled patrons holding a current companion card a second ticket for their accompanying companion at no charge. Present your companion card at the onsite box offices when you arrive.

Ticket / Delivery Terms

Upon successful completion of your purchase a confirmation email is sent to your nominated email address, please note that this is simply confirmation of your order, not your entry ticket. If the email does not appear in your inbox check your spam folder. Purchasers will be allocated a unique barcoded wristband; this wristband is your entry and exit to the Festival.

We can only post tickets within Australia. If you currently reside overseas, it is preferable that you enter a shipping address of a friend or relative who is based in Australia, alternatively you can collect your ticket upon arrival at the festival.

We anticipate postage of wristbands to start November 2024. Every wristband is uniquely identified by a barcode linking the wristband to the purchaser. Fit your posted wristband prior to your arrival. You must leave your wristband on for the duration of its validity.

Unauthorised sale or duplication of your ticket may result in you being denied entry to the venue. The venue and/or the event manager are not responsible for any inconvenience caused by such unauthorised sale or duplication. In the event that duplicate copies of a ticket are presented at the gate, we reserve the right to deny entry to all parties.

Tickets of equal value can be exchanged (unless sold out). Dependent on capacity and availability tickets can be upgraded from individual days to 3- or 4-day types. Youth or concession can be upgraded to an adult type. Upgrades are based on the release time. IE 3-day ticket purchased at Earlybird rate if upgrading at the gates will be based on the final release advertised price. Child tickets cannot be upgraded. WOMADelaide does not downgrade tickets for any reason.

Child and Youth Tickets

Ages are calculated at the date of entry to the event. Please ensure you purchase the correct ticket type for your age.

Children Under 13

Children aged between 3-12 will be required to wear a barcoded wristband to enter the Festival. Child tickets must be added at the time of purchase of adult tickets to adhere to capacity requirements. Complimentary child tickets will not be available at the gates.

Each adult ticket purchaser can bring up to 2 children 12 years and under for free. Additional Children’s tickets can be purchased. Enter the total number of children you intend to bring along in the Child ticket selection below and the pricing will be calculated automatically in the cart.

Children must enter with a ticketed parent/guardian/responsible adult - unaccompanied children will not gain access. Ages are calculated at the date of entry to the festival.

Youth Tickets

Discounted tickets are available for youths aged 13 – 17. There is no requirement to be accompanied by a parent or guardian when entering or attending the festival.

However, it is a condition of the event Liquor License that after midnight all people under the age of 18 must be in the company and supervision of an adult.

Any patron under the age of 18 must be in the company and supervision of an adult whilst in a dedicated bar area.

Refunds and Exchanges

Please choose your ticket(s) carefully. In accordance with Live Performance Australia’s Code of Practice for Event Ticketing, event management does not offer refunds for the following reasons:

Failure to attend the event

Change of mind

Everyday circumstances

Changes to the line-up/program

Artist cancellations

Inclement/severe weather - this is an all-weather event

Late attendance

Refused entry or eviction from the event

Event dissatisfaction

Fear of exposure to COVID-19

COVID-19 or COVID-19 related symptoms

No refund on any unused portion of tickets if you or your invitees are asked or forced to leave or if you decide not to attend any part of the Event

If you can no longer attend due to changes in everyday circumstances such as other commitments we suggest you give or sell your ticket(s) to a friend. There are no names on tickets, you do not need to request a name change or be the purchaser of the original ticket to use it.

Refund Exceptions

In the unlikely case that WOMADelaide is cancelled, rescheduled and/or relocated, the full value of the ticket(s), shall be refunded.

For full Australian ticketing codes of practice, please visit www.liveperformance.com.au

Feedback and Complaints

WOMADelaide is committed to having an environment where feedback and complaints are welcomed, and we view issues raised as an opportunity to improve. Anyone may make a complaint or provide feedback.

We are committed to ensuring that anyone is able to make a complaint easily and it is dealt with quickly, fairly and sensitively. We will make every effort to resolve the complaints we receive to the satisfaction of everyone involved.

For details, please email info@womadelaide.com.au or call us on 08 8271 1488

Promotional Codes

Promotional offers are only available online at womadelaide.com.au
Promotional offers are only valid if the ticket or event has not sold out or reached capacity.
Promotional offers are not valid on already discounted ticket types or payment plans.

Payment Plan Purchases

Payment plans are available for 4-day and 3-day WOMADelaide festival tickets purchased between August 29 and November 30, 2024.

Festival tickets ordered via payment plan require an initial payment of 10% of the order, plus fees. All subsequent payments will be automatically charged on a monthly basis from the date of order to the credit card used for the initial payment. The remainder of instalments will be equally divided. Please ensure your credit card has available funds and is valid during the time to pay period.

All instalments must be finalised by January 15, 2025

While the payment plan is only available for 4-day and 3-day tickets, you can buy single-day tickets in the same transaction as a payment plan ticket – you will simply need to pay for the single-day ticket up front when you pay the initial 10% charge for the payment plan.

If a scheduled instalment fails to process, the system will attempt daily to deduct the funds and catch up on any outstanding payments.

WOMAD ticketing staff will do their best to contact customers whose instalment payments have failed, and can charge to “catch up” payments if necessary, but the customer will need to remain aware of their scheduled payment dates and ensure their credit card has sufficient balance to handle each instalment.

To utilise the payment plan option please select “payment plan” as the payment method at the checkout

Other discount prices offered are not available through the Payment Plan.

Changes to Payment Schedule and Refunds

Payment plan schedules cannot be changed, and unless required under applicable Trade Practices and Consumer Protection laws, you will not be entitled to a refund or exchange during the pay by instalment process. It is your responsibility to ensure that the credit card account details you have provided are correct and up to date and you have sufficient clear funds available in the account on the scheduled payment dates. If, for any reason, any of your payments are declined, in whole or in part, WOMADelaide will contact you requesting payment. Any fees charged to you by your banking institution will be payable by you.

Delivery of Tickets

Tickets purchased under the Pay by Instalment plan will not be delivered until all payments have been made. Once full payment has been received, you will receive an email advising that your wristband(s) (entry ticket) will be posted via your selected delivery method.

By purchasing with the Pay by Instalment plan, you agree that you have read, understood and agree to be bound by these Terms and Conditions.

Payment plan tickets are subject to all other terms and conditions of the WOMADelaide ticketing agreement.

Donations

Donations can be made in the form of one-off donations or regular donations.

WOMADelaide will determine where the funds are directed within its activities and charitable objectives. Where a donation is designated for a specific purpose, WOMADelaide will use its reasonable endeavours to direct that donation to that purpose.

Donations of $2 or more are tax deductible, depending on your personal tax position. Donors making one-off donations of $2 or more will receive a receipt for each donation and receipts for regular donations are sent to supporters at the end of each financial year.

If you have made an error in making your donation to WOMADelaide, we will happily honour your request for a refund made within 10 working days of your donation. After this time, all donations made are non-refundable.

To request a refund, please call WOMADelaide on (08) 8271 1488. Refunds are returned using the original method of payment. If you made your donation by credit card, your refund will be credited to that same credit card.

Gift Vouchers

Gift vouchers are non – refundable.

Gift vouchers can be redeemed for any day of the festival (unless sold out prior). No change will be given. Vouchers can be redeemed online. Gift Vouchers are valid for a three-year period from the date of purchase. Vouchers and their unique voucher ID should be treated like cash. WOMADelaide disclaims any responsibility for lost or stolen cards.

Lost Tickets

If you purchase tickets online or by phone, you will be given a confirmation number to confirm your purchase. If you do not receive a confirmation number or are otherwise concerned that your purchase was not successful, you must contact us for confirmation of your purchase. The Foundation takes no responsibility for incomplete purchases including where you have not received a confirmation number but have made no attempt to confirm the order.

Where tickets are lost, misplaced or damaged, the Foundation will charge a $5.00 administration fee to issue replacement tickets and may require proof of identity and purchase prior to issuing a replacement ticket.

COVID 19

For any attendance requirements due to COVID-19 restrictions please refer to the latest information from SA Health.

Current government guidelines do not require patrons to be vaccinated. 

WOMADelaide may update COVID-safe requirements for any event as directed by SA Health. All ticket buyers will be notified of updates relating to COVID-19.

Dated: 29 August 2024